We understand if things don't work out and if you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

1. Log in to your Arterra Profile and use our self-serve return on your completed order. You can also reply to your order confirmation email or email support@arterragoods.com to request which products you would like to return.
2. Print the prepaid return shipping label that you will receive by email. A $6.99 fee will be deducted from the return.
3. Send all items back to us using the label provided.